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Your satisfaction is our priority. Find answers, track orders, and connect with our expert team.
Shipping & Delivery
Learn about our delivery options and timelines
Returns & Refunds
Easy 14-day return policy
Track Your Order
Find your order status and tracking info
Contact Support
Reach our customer service team
Shipping & Delivery
We're committed to getting your beauty essentials to you quickly and safely. Here's what you need to know:
Delivery Options
- Standard Delivery (3-5 business days): Free on orders over R250. Cost: R50 for orders under R250.
- Express Delivery (1-2 business days): Available for R99. Perfect for urgent orders.
- Same-Day Delivery: Available in selected areas for R149. Order before 12 PM for same-day delivery.
Delivery Areas
- All major cities and towns across South Africa
- Remote areas: Additional 2-3 business days
- International shipping: Contact us for rates
Once your order ships, you'll receive a tracking number via email. You can monitor your package's journey in real-time on our website or through our partner courier.
What to Expect
- Secure, professional packaging to protect your products
- Discreet packaging for privacy
- Real-time tracking updates
- Signature confirmation for high-value orders
- Eco-friendly packaging materials
Returns & Refunds Policy
We want you to love every purchase. If a product doesn't work for you, we make returns easy:
Return any unused, unopened product within 14 days of purchase for a full refund. If you've opened a product and it didn't work for your skin, contact us — we may still be able to help!
How to Return
- Contact our support team with your order number
- Provide a brief reason for return (helps us improve)
- We'll provide a prepaid return label
- Ship the product back to us
- Receive your refund within 5-7 business days of us receiving the item
Return Eligibility
- Products must be returned within 14 days of purchase
- Items must be unused and in original packaging (for opened items, contact support)
- Refunds are processed to the original payment method
- For defective or damaged items, contact us immediately with photos
If your product arrives damaged or is defective, contact us immediately with photos. We'll send a replacement or refund right away at no cost to you.
Track Your Order
How to Track
- Check your email for the shipping confirmation with tracking number
- Log into your account and view order history
- Use the tracking number to monitor your package in real-time
- Contact us if you don't receive tracking information within 24 hours
Order Status Guide
Common Issues
- Order delayed: Contact us with your order number and we'll investigate
- Lost package: We'll work with the courier and replace or refund
- Can't track order: Check your email or log into your account
Frequently Asked Questions
How do I place an order?
▼Browse our shop, add products to your cart, proceed to checkout, and complete payment. You'll receive an order confirmation email immediately, followed by shipping confirmation within 24 hours.
What payment methods do you accept?
▼We accept all major credit cards (Visa, Mastercard), PayPal, bank transfers, and other secure payment methods. All transactions are encrypted and secure.
Are all your products cruelty-free?
▼Yes! 100% of our products are certified cruelty-free. We work exclusively with brands that don't test on animals and share our ethical values.
How long does delivery usually take?
▼Standard delivery typically takes 3-5 business days. Express delivery is available for 1-2 business days, and same-day delivery is available in selected areas. Delivery times are from when your order ships, not from when you place it.
Do you ship internationally?
▼Yes, we ship internationally! Contact us with your location and we'll provide shipping rates and timelines. International orders may take 7-14 business days depending on destination.
Can I modify or cancel my order?
▼Orders can be modified or cancelled within 2 hours of placement. After that, your order enters our fulfillment process. Contact us immediately if you need to make changes.
What if a product doesn't work for my skin?
▼We understand that everyone's skin is different. If a product causes irritation or doesn't work for you, contact our team with details. We may be able to offer an alternative product or process a return even if opened.
How do you protect my personal information?
▼Your privacy and data security are paramount. We use industry-standard SSL encryption, comply with POPIA regulations, and never share your information with third parties without consent. See our full Privacy Policy for details.
Need Additional Help?
Our dedicated customer service team is ready to assist you. Choose your preferred method of contact: