Frequently Asked Questions
Add your desired products to the cart, then proceed to checkout and follow the prompts to complete your purchase.
Contact us as soon as possible after placing your order. If it hasn't shipped, we can assist with changes or cancellations.
We offer standard and express shipping throughout South Africa. Shipping options and costs are shown at checkout.
Standard delivery takes 3-7 business days. Express delivery is 1-3 business days depending on your location.
We accept returns within 14 days of delivery for unused, unopened products in original packaging. Contact support to start a return.
Once your return is received and inspected, we will process your refund within 5 business days to your original payment method.
Yes, all our products are cruelty-free and not tested on animals.
Ingredients are listed on each product page. If you have allergies, please review these details before purchasing.
We accept Visa, Mastercard, and secure online payments via PayFast and PayPal.
Yes, we use industry-standard SSL encryption and never store your card details on our servers.
No, you can check out as a guest. Creating an account lets you track orders and save your details for next time.
Click "Forgot Password" on the login page and follow the instructions to reset your password via email.
We occasionally include free samples with orders and run sample promotions. Follow us on social media for updates.
Yes, you will receive a tracking link by email once your order ships.
Contact us within 48 hours of delivery with photos and we will resolve the issue promptly.
Still have questions?
Contact our support team at admin@nomnombeautystudio.co.za or use our contact form.